I am still managing with RoboHelp X5 for creating Online helps. But that is not the subject of this post. 🙂
Last month, when I was trying to update one of our help systems using RoboHelp, I got a pop-up asking me to activate the product.
Of course I use a licensed product only. As mentioned in the above pop-up screen, first I tried to catch-up the Macromedia customer care by e-mail link available. I got the following failure notice after 36 hours:
Your message did not reach some or all of the intended recipients. Subject: Activation Code Request
The following recipient(s) cannot be reached: activation@ehelp.com on 12/12/2009 6:19 PM
Could not deliver the message in the time limit specified. Please retry or contact your administrator.
I really wonder what is the use of that E-mail button then… Just for a better UI purpose..? 🙂
Ok, leave it, and then I called my office technical operations people to call the Macromedia customer care number. Yes, I cannot make an ISD call on my own. Of course it’s our company policy you know. 🙂
I got a reply saying that the number mentioned in that pop-up is not reachable.
Then when I googled, I got this link from the adobe site. Remember adobe has bought the Macromedia long time back.
- Install RoboHelp X5.
- Install Patch X501 and X502.
- Download RoboHelp.exe and RoboHTML.exe and replace the installed versions with the downloaded versions. The installed versions are in <Install Directory of X5>/RoboHELP/RoboHelp.exe and <Install Directory of X5>/RoboHTML/RoboHTML.exe respectively.
- You now will be able to run Adobe RoboHelp X5 without any activation.
Note: Download and save the patches X501 and X502 as well as exes’ in your system as mentioned in step 2 and step 3 respectively. Don’t run those patches and exes’ directly from the adobe site.
Follow the procedure and Install the patches exactly as mentioned. You will be able to run the RoboHelp X5 without any activation. 🙂