Archive for the ‘Macromedia’ Category

Run Adobe RoboHelp X5 without activation

January 21, 2010

 

I am still managing with RoboHelp X5 for creating Online helps. But that is not the subject of this post. 🙂

Last month, when I was trying to update one of our help systems using RoboHelp, I got a pop-up asking me to activate the product.

Activation code Request

Of course I use a licensed product only. As mentioned in the above pop-up screen, first I tried to catch-up the Macromedia customer care by e-mail link available. I got the following failure notice after 36 hours:

Your message did not reach some or all of the intended recipients. Subject: Activation Code Request

The following recipient(s) cannot be reached: activation@ehelp.com on 12/12/2009 6:19 PM

Could not deliver the message in the time limit specified. Please retry or contact your administrator.

I really wonder what is the use of that E-mail button then… Just for a better UI purpose..? 🙂

Ok, leave it, and then I called my office technical operations people to call the Macromedia customer care number. Yes, I cannot make an ISD call on my own. Of course it’s our company policy you know.  🙂

I got a reply saying that the number mentioned in that pop-up is not reachable.

Then when I googled, I got this link from the adobe site. Remember adobe has bought the Macromedia long time back.

  1. Install RoboHelp X5.
  2. Install Patch X501 and X502.
  3. Download RoboHelp.exe and RoboHTML.exe and replace the installed versions with the downloaded versions. The installed versions are in <Install Directory of X5>/RoboHELP/RoboHelp.exe and <Install Directory of X5>/RoboHTML/RoboHTML.exe respectively.
  4. You now will be able to run Adobe RoboHelp X5 without any activation.

Note:  Download and save the patches X501 and X502 as well as exes’ in your system as mentioned in step 2 and step 3 respectively. Don’t run those patches and exes’ directly from the adobe site.

Follow the procedure and Install the patches exactly as mentioned. You will be able to run the RoboHelp X5 without any activation.  🙂

Things to do before using the Captivate

November 18, 2009

 I always rely on Adobe Captivate (before it was Macromedia Captivate) for preparing training materials, tutorials and demos. It is simple to handle as well as effective in covering your clients training needs. Not only you can customize the call-outs and standard messages, but also it gives a real effect of exploring your product/application.

There are few pre-requisites before you start on with captivate.

Close your Outlook and Instant messenger services without any second thought. Whenever you get a new email, outlook will show a pop-pop alert. Captivate will capture those pop-ups also along with your regular actions in the application. So as a result, your client will come to know that your mailbox has exceeded its limit through your training demo.

Captivate captures your Outlook pop-ups

Never open or explore any applications, folders when you are capturing with the Captivate. Reason is same as mentioned above. Otherwise be ready to redo your capture.  🙂


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